As a local computer service provider, we do a lot of house calls. While remote computer repair has its place, no one can beat a friendly, honest, expert computer technician. These experts provide top-notch computer support, knowledgeable answers and a perspective of your life no offsite computer support professional can.
Remote or Onsite Computer Help?
Just like your plumber, Cybertooth Tech can't be onsite nationwide (without losing the quality control battle). This means we must set boundaries separating who we can serve and who we cannot serve without some kind of compensation for our time and travel expenses. The risk of a "no boundaries" service area is great; dedicate time and resources to creating the absolute best customer experience for our "local" customers or try and serve the whole nation and risk losing your bread and butter.
The choice was as clear cut as sugar and salt. We chose to provide our local computer services to our local clients, and help out some distant friends as time permitted.
A Long Distance Case in Point
We have a great customer in Cape Girardeau, Missouri, about a 3 hour drive from our headquarters in Union, Missouri. They have 15 computers, a server and 3 locations. We are able to keep their network running pretty well; however some hardware issues must be troubleshooted onsite. Once per month we drive down for a full day. We troubleshoot problems, install updates and work on "the list" of little issues here and there that crop up. Because they wait until the beginning of the month to bring us all their little problems, we have cut them a deal; fill the day and we won't charge a trip charge or any mileage.
This works great for this customer, as we have several spare computers all ready to go for them. They just have to plugin and go.
The agreement works for us as I love the scenic drive, get to catch up with great folks and my day is filled with work. Everyone wins!
As you can see from the map, we have customers in almost every town within 50 miles of Union, Missouri. We also serve 25 or so businesses outside of 50 miles as needed. Many times a new customer is a referral. This means we almost have an obligation to take care of these referrals, no matter where they are at. Yes, I even went 350 miles one way to take care of a commercial client referral several years ago.
The Service Area (No Trip Charge)
A Trip Charge By Any Other Name Still Costs Money
Most local computer companies charge a trip charge, mileage or an onsite fee when they arrive at your location to fix your computer, laptop, network or server. This fee is meant to compensate the company for the time and expenses onsite service entails.
We don't feel charging an onsite, trip or mileage fee is a great way to make our customers happy. So, when I started this company the trip fee is the first item I crossed off the to-do list.
Can you believe, some local computer service companies charge their customers a mileage fee from where the technician was located prior? That's crazy! If the technician was in Belleville, Illinois and then had to drive to Rolla, Missouri for his next call, the company wouldn't charge the Rolla customer mileage from Union. No, they would charge from Belleville, Illinois! At $0.35 per mile the trip charge would be and extra $43.75!
One company I know of charges an onsite fee and a mileage fee. Talk about beating up the customer! The previous Belleville to Rolla service call would cost the customer almost $100 before the computer technician even did anything! Nuts!
Missouri Towns We Service
The map can be confusing. "Will you go here?" "Is this too far?". To solve all these riddles, we decided to list every Missouri town we service regularly. This will hopefully end the confusion.
|Belgrade||MO||63622||Hawk Point||MO||63349||Park Hills||MO||63601|
|Bellflower||MO||63333||Hematite||MO||63047||Portage Des Sioux||MO||63373|
|Bonne Terre||MO||63628||High Ridge||MO||63049||Richwoods||MO||63071|
|Cedar Hill||MO||63016||Kimmswick||MO||63053||Saint Clair||MO||63077|
|Cherryville||MO||65446||Lake Saint Louis||MO||63367||Saint Louis||MO||63101|
|De Soto||MO||63020||Loose Creek||MO||65054||Tiff||MO||63674|
|Earth City||MO||63045||Maryland Heights||MO||63043||Union||MO||63084|
|Eureka||MO||63025||Mineral Point||MO||63660||Valles Mines||MO||63087|
|French Village||MO||63036||New Haven||MO||63068||Williamsburg||MO||63388|